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Project Manager


Position Description

Nicely Built’s Project Manager (PM) is responsible for facilitating day to day communication between  select clients and the Nicely Built team. The PM ‘owns’ the client relationship from start to finish and is responsible for ensuring project detail is meticulously documented, challenges are immediately identified and addressed, standard operating procedures are observed, and deadlines are met.  The ideal candidate is detail oriented with strong communication skills and an unflappable professional demeanor.

Responsibilities 

Client & Project Management

  • Establish rapport with clients and assure a positive experience for the duration of the working relationship
  • Schedule and coordinate all client interactions including formalization of documentation, presentations, receiving and distributing feedback on all work, in all phases
  • Assure the work meets requirements, or provide guidance for correction, before releasing to client for review
  • Identify and/or negotiate opportunities for change orders, document in the agency tool, and create related statements of work for client approval
  • Initiate and approve client invoicing on all bill-backs and hourly engagements
  • Provide estimates for proposed work as requested
  • Identify new work to offer to your clients, review the opportunity with New Business development team

Schedule Management

  • Create and maintain flexible schedules for all assigned projects in Teamwork
  • Communicate routinely with department leads to ensure staff workflows do not become overburdened
  • Attend weekly huddles as scheduled
  • Identify and communicate scheduling obstacles to department heads and actively participate in recommending solutions
  • Ensure regularity of staff time entries for each project and advise on corrections

Preferred Experience

  • 2+ years of successful Agency Project Management experience, or equivalent
  • Experience with TeamWork project management software preferred
  • Proficient skills in Google Drive applications
  • Proficient client-facing and internal communication
  • Excellent written and verbal communication 
  • Solid organizational skills including attention to detail and multi-tasking

Nicely Built is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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